At RC Pulse Garage Store, we stand behind our RC components like we stand behind our builds. If your purchase doesn’t meet your racing standards, we’ll make it right with our pit crew-approved returns process.

⚡ Quick Pit Stop Facts:

  • 15-Day Return Window: From delivery date
  • Full Refunds: For unused items in original packaging
  • Restocking Fee: 15% for opened electronics (ESCs, motors, FPV gear)
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 3-5 business days after inspection

1. Return Eligibility

To qualify for return or exchange, items must be:

  • In original condition (unused/uninstalled)
  • In original packaging with all accessories/manuals
  • Received within the last 15 days

🔧 Non-Returnable RC Components:

Due to performance and safety considerations, these items cannot be returned unless defective:

  • 1S Lipo Batteries (safety hazard if used)
  • Opened Connectors & Adapters (custom-soldered items)
  • FPV Cameras with removed protective films
  • Custom ESC/Motor Combos (tuned to order)
  • Misc Parts with broken seals

2. Pit Crew Return Process

Step 1: Submit Your Request

Email our pit crew at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Photos of any defective items

📝 Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello RC Pulse Team,

I’d like to request a return/exchange for my recent order (#[Order Number]).

Product: [Product Name & SKU if available] Reason: [Defective/Wrong Item/Change of Mind] Requested Action: [Refund/Exchange for (specify product)] Attachments: [Photos if applicable]
Please advise next steps.

Best,
[Your Full Name] [Your Contact Number]

Step 2: Receive RMA Authorization

Our team will respond within 24 business hours with:

  • Return Merchandise Authorization (RMA) number
  • Return shipping address (our US warehouse)
  • Special instructions if needed

Step 3: Ship Your Return

Package securely including:

  • All original items and packaging
  • Copy of your invoice (packed inside)
  • RMA number clearly marked on exterior

Note: We recommend using trackable shipping (DHL/FedEx) and retaining your receipt.

3. Refueling Your Wallet

Once received and inspected (typically 3-5 business days):

  • Original Payment Method: Refunds processed within 3-5 business days (Visa/MasterCard/JCB/PayPal)
  • Restocking Fees: Deducted before refund for opened electronics (15% of item value)
  • Exchange Shipping: New items ship free for warranty replacements

🏁 Pro Tip:

For fastest service, include all original packaging materials and take photos of your packed return before shipping. This helps our pit crew verify contents if boxes are damaged in transit.

4. International Returns (Global Racers)

For customers outside the US:

  • You’re responsible for return shipping costs and any customs fees
  • Mark package as “Returned Goods” to avoid import taxes
  • Allow extra time for international shipping delays

5. Warranty & Defective Items

If your RC component arrived DOA (Dead On Arrival):

  • Contact us within 7 days of delivery
  • Provide clear photos/video of the issue
  • We’ll cover return shipping and expedite replacement

For manufacturer warranties (typically 30-90 days on electronics):

  • Contact us first before returning to manufacturer
  • Have purchase receipt ready
  • Some items may require direct manufacturer service

Need Help With Your Return?

Our pit crew is standing by to assist with your RC parts returns:

Email: [email protected]
Hours: Mon-Fri 9AM-5PM EST

Note: During peak racing seasons (holidays, major RC events), return processing may take 1-2 additional business days. We appreciate your patience as we ensure every return gets the same attention to detail we put into our RC builds.

Keep your RC running at peak performance!
– The RC Pulse Garage Store Team