At RC Pulse Garage Store, we fuel your RC passion with high-performance parts and pit crew-approved service. Whether you’re building a speed demon or fine-tuning your drift machine, we’ve got your back with transparent shipping and returns policies.

🏎️ Shipping Information

Order Processing

Our pit crew works fast to get your RC parts track-ready:

  • Processing Time: 1-2 business days (excluding weekends/holidays)
  • Peak Seasons: During major RC events, processing may take 1 additional day

Shipping Options

Choose the shipping lane that matches your racing needs:

🏁 Pit Crew Tip:

For time-sensitive builds, we recommend Standard Shipping for fastest delivery.

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping Performance builders needing parts fast
Free Shipping EMS Free on orders $50+ 15-25 business days after shipping Budget-conscious racers

International Racers

We ship globally (excluding some Asian and remote regions):

  • You’re responsible for any customs fees or import taxes
  • Delivery times may vary based on local customs processing
  • Track your package using the provided tracking number

🔄 Returns & Exchanges

If your RC component doesn’t meet your racing standards, our pit crew will help get you back on track.

Return Eligibility

To qualify for return/exchange:

  • Items must be unused/uninstalled in original condition
  • All original packaging and accessories included
  • Request must be made within 15 days of delivery

⚠️ Non-Returnable RC Components

For safety and performance reasons, these items cannot be returned unless defective:

  • 1S Lipo Batteries (safety hazard if used)
  • Opened Connectors & Adapters (especially custom-soldered items)
  • FPV Cameras with removed protective films
  • Custom ESC/Motor Combos (tuned to order)
  • Misc Parts with broken seals

Pit Crew Return Process

🔧 Pro Tip:

Take photos of your packed return before shipping. This helps our pit crew verify contents if boxes are damaged in transit.

Step 1: Submit Your Request

Email our pit crew at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Photos of any defective items

Step 2: Receive RMA Authorization

Our team will respond within 24 business hours with:

  • Return Merchandise Authorization (RMA) number
  • Return shipping address (our US warehouse)
  • Special instructions if needed

Step 3: Ship Your Return

Package securely including:

  • All original items and packaging
  • Copy of your invoice (packed inside)
  • RMA number clearly marked on exterior

Note: We recommend using trackable shipping (DHL/FedEx) and retaining your receipt.

Refueling Your Wallet

Once received and inspected (typically 3-5 business days):

  • Refund Method: Processed to your original payment method (Visa/MasterCard/JCB/PayPal)
  • Processing Time: 3-5 business days after inspection
  • Restocking Fee: 15% of item value for opened electronics (ESCs, motors, FPV gear)
  • Exchange Shipping: Free for warranty replacements

International Returns

For global racers outside the US:

  • You’re responsible for return shipping costs and any customs fees
  • Mark package as “Returned Goods” to avoid import taxes
  • Allow extra time for international shipping delays

Warranty & Defective Items

If your RC component arrived DOA (Dead On Arrival):

  • Contact us within 7 days of delivery
  • Provide clear photos/video of the issue
  • We’ll cover return shipping and expedite replacement

Need Help With Your Return?

Our pit crew is standing by to assist with your RC parts returns:

Note: During peak racing seasons (holidays, major RC events), return processing may take 1-2 additional business days.

Keep your RC running at peak performance!
– The RC Pulse Garage Store Team